In-Store Accessory purchases can be returned within 14-days if the product and packaging are in original condition with purchase receipt. Exceptions to this include Car Racks, Child Transport, Cycling Shorts, and Undergarments.

No returns on “Special Order” items.

JOLTBIKE has a 7-day satisfaction guarantee for electric bike purchases. Electric bikes are non-refundable, however, within the 7-day period, JOLTBIKE will exchange for an equal or greater value replacement. Exchanged bicycles will be assessed for wear and tear before the exchange is completed, additional charges may be incurred for dirt, rips, tears, drive-train wear, etc., or if the bicycle requires cleaning or replacement parts to be made new.

All refunds are done in the same method with which items were purchased. Gift cards are non-refundable and sold at a $25 minimum.